Merlin Casino Privacy Policy
At Merlin Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our website at https://www.Merlin Casino.com/ and use any of our services. By creating a Merlin Casino login and using our platform, you agree to the practices described in this document. We encourage you to read it carefully.
We operate under Wild Blackfin Limited SRL, incorporated in the Republic of Costa Rica (company registration number 3-102-916426), and hold a licence issued by the Anjouan Gaming Board (licence ALSI-202601043-FI2). Our operations are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros.
1. Information We Collect
When you register and interact with our Merlin Casino platform, we may collect the following categories of personal data:
1.1 Registration and Identity Data
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Username and password associated with your Merlin Casino login
- Government-issued identification documents for verification purposes
- Financial details such as payment method information and transaction history
1.2 Technical and Usage Data
- IP address, browser type, and device identifiers
- Pages visited on our site, time spent, and navigation patterns
- Information collected through cookies and similar tracking technologies
- Data related to your use of the Merlin Casino app or mobile platform
1.3 Gameplay and Financial Data
- Gaming activity, including bets placed, games played, and results
- Deposit and withdrawal transactions, including amounts and methods used
- Bonus redemption history, including Merlin Casino free spins and promo code usage
- Communications with our customer support team via email or live chat
2. How We Use Your Information
We use the personal data we collect for the following purposes at Merlin Casino:
- To create, manage, and maintain your player account and verify your identity
- To process deposits and withdrawals through your chosen payment methods
- To deliver and improve our gaming services, including over 10,000 games from 130 studios
- To send you relevant promotional communications, including Merlin Casino bonus codes, no deposit offers, and seasonal promotions — where you have opted in to receive these
- To comply with anti-money laundering (AML) regulations, responsible gambling obligations, and applicable licensing requirements
- To detect, investigate, and prevent fraud, cheating, and other prohibited activities
- To personalise your experience and provide customer support in your preferred language
- To administer our loyalty programme, Merlin's VIP Court, and Magic Points cashback system
3. Legal Basis for Processing
Our Merlin Casino data processing activities are carried out on the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions, including account management and payment processing
- Legal obligation: Processing necessary to comply with AML, KYC, and gaming licence requirements
- Legitimate interests: Processing carried out to prevent fraud, improve our services, and ensure the security of our platform
- Consent: Processing based on your freely given agreement, such as receiving marketing emails about Merlin Casino no deposit bonus codes or promotional updates
4. Cookies and Tracking Technologies
At Merlin Casino, we use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support the delivery of relevant content. Cookies help us remember your preferences, keep your session secure during your Merlin Casino login, and measure the effectiveness of our promotions.
We use the following types of cookies on our Merlin Casino platform:
- Essential cookies: Required for the site to function correctly and securely
- Analytical cookies: Used to understand how visitors interact with our site
- Functional cookies: Used to remember your settings and preferences
- Marketing cookies: Used to serve relevant offers, such as Merlin Casino free spins campaigns and bonus code promotions
You can manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Sharing Your Data
We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:
- Payment processors: To facilitate transactions via Visa, Mastercard, Skrill, Neteller, Binance Pay, cryptocurrency networks, and other supported methods
- Game providers: Such as NetEnt, Pragmatic Play, Evolution, and other studios whose games are available on our platform
- Regulatory authorities: Including the Anjouan Gaming Board, where we are required to disclose information under our licence obligations
- Identity verification services: Third-party KYC and AML providers who assist us in verifying your identity and preventing fraud
- IT and security providers: Partners who assist us in maintaining and securing our Merlin Casino infrastructure
All third parties we work with are contractually required to process your data securely and only for the purposes we specify.
6. Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to keep account records for a minimum of five years following account closure. When data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Depending on your country of residence, you may have the following rights in relation to your personal data held by Merlin Casino:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request erasure of your data, subject to legal retention requirements
- The right to object to or restrict certain processing activities
- The right to withdraw consent for marketing communications at any time
- The right to data portability, where technically feasible
To exercise any of these rights, please contact our support team at support@Merlin Casino.com. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law.
8. Data Security
We take the security of your personal information seriously. Our Merlin Casino platform employs industry-standard encryption, secure server infrastructure, and access controls to protect your data from unauthorised access, disclosure, or misuse. We regularly review and update our security measures to maintain a high standard of protection.
9. Restricted Countries and Data Transfers
At Merlin Casino, we do not accept players from certain jurisdictions, including but not limited to the United States, United Kingdom, Russia, Iran, North Korea, and other restricted territories as defined by our licence conditions and applicable international sanctions. We do not knowingly collect personal data from individuals located in these regions.
Where data is transferred internationally as part of our operations, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy standards.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following such notification constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at Merlin Casino, please do not hesitate to reach out to us:
- Email: support@Merlin Casino.com
- Live Chat: Available 24/7 on our website
- Operator: Wild Blackfin Limited SRL, Republic of Costa Rica
We are here to help and will always strive to address your privacy concerns promptly and transparently.
Content updated: July 24, 2026